> ## Documentation Index
> Fetch the complete documentation index at: https://docs.caibo.digital/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds & Reversals

> Issue refunds or reversals when enabled for your tenant.

## Overview

If your account has refunds enabled, you can initiate a refund from a completed transaction’s details page. Reversals may be available depending on the payment method and acquirer rules.

## Guidance

* Check your agreement for refund permissions and settlement timelines
* Use exports to track refund reconciliation

## Related

* Transactions list: [/cpanel/transactions/transactions-list](/cpanel/transactions/transactions-list)
* H2H Refund endpoint (for server-to-server integrations): [/h2h/payment-api/h2h-refund](/h2h/payment-api/h2h-refund)