> ## Documentation Index
> Fetch the complete documentation index at: https://docs.caibo.digital/llms.txt
> Use this file to discover all available pages before exploring further.

# Access & Login

> How to access your tenant control panel and sign in securely.

## Access URL

Your tenant-specific control panel URL is provided during onboarding. Use your brand’s dedicated domain provided by Caibo. If you’re unsure of the URL, contact your Caibo onboarding contact.

## Environments

* Sandbox: use your sandbox tenant URL
* Production: use your production tenant URL

## Authentication

* Email and password (set during user invite)
* 2FA may be required if enabled for your tenant

## Troubleshooting

* Can’t access the URL: check with your administrator for the correct tenant URL
* Login failures: reset your password from the sign-in page or contact an admin to re-invite your account